There is a 1-year limited warranty covering functional defects in Nashville Pack and Equipment Company manufacturing and materials. Defects will be repaired if possible. If not, a replacement will be issued. We will reimburse shipping if the issue is found to be a defect per the terms of the warranty.
We encourage all of our customers to contact us if they are having any issues with our products. We want to know where we can improve, and will handle these issues on a case by case basis.
We can also do repairs for a fee. We’d rather not see our packs anywhere but on the trail.
Refunds can be issued for unused products. Shipping is at the expense of the customer.
At the end of the day, we want you to enjoy the outdoors. We’ll do whatever we can within a reasonable scope to make that possible.