Frequently Asked Questions

Product Availability

The most up-to-date information on upcoming product availability can be found here. Please sign up for our email list or follow us on social media to be alerted of any changes. Please note that we are not able to set aside products for customers who will not be available for a product release. 

Product Info

If you have questions about our product specifications, sizing, returns, or part installation, please review our product pages and our Info tab before contacting. 

Custom Orders and Sizing

We are not currently taking custom orders, however, custom shoulder straps sizing is available upon request--we want our packs to fit all bodies! Custom pack sizes are not available at this time. 


If you have any questions about repairs, please email us directly at rather than using the form below and include photos of the area in need of repair.   

Changing an Existing Order 
Changes can be made to domestic orders if you alert us soon after the order was placed. Multiple orders can be combined and shipped together but this does not change the price of shipping that was already charged. International orders cannot be edited once submitted. The only way to make a change to international orders is to cancel and place a new order. 

Warranty & Returns
See our Warranty and Returns page.

Contact Nashville Pack

Still have questions, comments, or kind words of affirmation?

Feel free to email us at, reach out to us on social media, or fill out the form below.

We typically respond to messages on non-holiday weekday mornings.

Contact us

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