Frequently Asked Questions

Product Availability

In-stock products ship within 2-3 business days. Click here for the current lead time on our made-to-order packs. 

Custom Sizing

We are not currently offering custom torso lengths, however, custom shoulder straps sizing is available upon request.


If you have any questions about repairs, please email us directly at rather than using the form below and include photos of the area in need of repair.   

Changing an Existing Order 
Changes can be made to domestic orders if you alert us soon after the order was placed. Made-to-order products cannot be changed once the fabric order has been placed. Multiple orders can be combined and shipped together but this does not change the price of shipping that was already charged. International orders cannot be edited once submitted. The only way to make a change to international orders is to cancel and place a new order. 

Currency Listed for International Orders

All prices are converted automatically and should be listed in your local currency. 

Warranty & Returns
See our Warranty and Returns page.

Contact Nashville Pack

Still have questions, comments, or kind words of affirmation?

Feel free to email us at, reach out to us on social media, or fill out the form below.

We typically respond to messages on non-holiday weekday mornings.

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