Custom Sizing

If you fall outside of the range of sizes we offer, no worries!  With our commitment to making a pack that can fit all bodies, we offer free torso length and strap length customization on MTO orders. Like all MTO items, custom items cannot be returned. 

Repairs

If you have any questions about repairs, please email us directly at contact@nashvillepack.com rather than using the form below and include photos of the area in need of repair.   

Changing an Existing Order

Changes can be made to domestic orders if you alert us soon after the order was placed. Made-to-order products cannot be changed once the fabric order has been placed. Multiple orders can be combined and shipped together but this does not change the price of shipping that was already charged. International orders cannot be edited once submitted. The only way to make a change to international orders is to cancel and place a new order. 

Currency Listed for International Orders

All prices are converted automatically and should be listed in your local currency. 

Warranty & Returns

See our Warranty and Returns page.

Increased Shipment Protection

See our Lost/Damaged Shipment Policy page.

Contact Nashville Pack

Still have questions, comments, or kind words of affirmation?

Feel free to email us at contact@nashvillepack.com, reach out to us on social media, or fill out the form below.